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Refund and Returns Policy

Last updated: Nov 15, 2025

Thank you for shopping at LinmoStore, your trusted online destination for children’s books, e-books, toys, clothing, and stationery products. We aim to ensure full satisfaction with every order. If for any reason you are not completely happy with your purchase, this Refund and Return Policy explains how returns and refunds are handled.

1. Scope & Applicability

This policy applies exclusively to purchases made through our official website https://linmostore.com (“the Site”).
It covers:

  • Unopened, unused, and undamaged physical products

  • Digital products (e-books) under specific conditions

  • Damaged or defective items delivered to customers

2. Eligibility for Returns

To be eligible for a return, please ensure:

Physical Products (Books, Toys, Clothing, Stationery)

  • The item is unused, in original packaging, and in the same condition you received it.

  • You initiate the return within 14 calendar days from the delivery date.

  • A valid order number or receipt is provided.

Non-Returnable Items

Some items cannot be returned, including:

  • Opened packages of children’s clothing for hygiene reasons

  • Used toys or items missing parts

  • Opened books with signs of wear

  • Digital products (e-books) once downloaded or accessed

  • Personalized or custom-made items

  • Kırtasiye ürünleri such as pens, markers, crayons once opened

These items can only be returned if they arrive defective or damaged.

3. Initiating a Return

To start a return:

  1. Contact Customer Support
    Email us at contact@linmostore.com with the subject:
    “Return Request – [Your Order #]”

  2. Provide the Following Info:

    • Order number

    • Product name and quantity

    • Reason for return

    • Photo evidence (if damaged or defective)

  3. Receive Authorization
    You will receive a Return Merchandise Authorization (RMA) within 1–2 business days, including detailed return instructions.

4. Return Shipping

We Cover Shipping Costs When:

  • The product arrives damaged, defective, or

  • You receive the wrong item

You will receive a prepaid shipping label at no cost.

Customer-Paid Shipping:

If returning due to change of mind, size issues, or unwanted items:

  • Shipping costs are the customer’s responsibility

  • You may choose any carrier you like

Packaging

Please return all items securely packaged with the RMA number clearly written outside the box.

5. Refund Processing

  • Returned items are inspected by our quality team within 3 business days.

  • You will receive an approval or rejection email.

  • Once approved, refunds are issued to your original payment method within 5–7 business days.

  • Your bank or card provider may take additional time to reflect the refund.

Partial Refunds May Apply If:

  • Products are returned damaged

  • Item is not in original condition

  • Parts or tags are missing

  • Packaging is significantly worn or used

6. Exchanges

We do not directly exchange items.
Please:

  1. Place a new order for the product you want

  2. Return the original product following our standard return process

  3. Receive a refund once your return is approved

This ensures faster processing and product availability.

7. Defective or Damaged Items

If your order arrives damaged or defective:

  • Contact us immediately at contact@linmostore.com

  • Select “Defective/Damaged” as your reason

  • We will send a prepaid return label

  • You may choose either:

    • A replacement (based on availability), or

    • A full refund including shipping fees

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or credit card account

  2. Contact your payment provider — some banks need extra time

  3. If still unresolved after 10 business days from approval, contact us at contact@linmostore.com

9. Cancellations

  • Orders can be canceled within 1 hour of placement

  • After processing or shipment, the order cannot be canceled

  • You may return eligible items after receiving them

10. International Returns

For customers outside Türkiye (if applicable):

  • Customs duties, taxes, and import fees are the customer’s responsibility

  • International return shipping is paid by the customer unless the product is defective or incorrect

  • Processing times may be longer due to customs clearance

11. Changes to This Policy

LinmoStore may update this Refund and Return Policy at any time. Changes become effective once posted on the Site.
Your continued use of the Site indicates acceptance of the updated terms.

12. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us:

Omega Online Sales LLC
Attn: Customer Support
8735 Dunwoody Place #7666
Atlanta, GA 30350, USA
Phone: +1 (214) 600 7042
Email: contact@linmostore.com