Customer Help Our happiness team is always here to assist. How long does it take for me to receive my order? After you place your order, we carefully prepare and process it within 1–2 business days. Delivery times depend on your location, but most domestic shipments arrive within 3–7 business days once dispatched. International orders generally take 7–14 business days. As soon as your package is shipped, you will receive an email with your tracking number so you can follow your order easily. If you need assistance at any point, our customer support team is always ready to help. What is your return and exchange policy? Your satisfaction is our priority. If you’re not fully happy with your purchase, you may return or exchange your items within 30 days of receiving your order. To qualify, products must be unused, in their original packaging, and in the same condition as delivered. Once we receive your return, refunds are typically issued to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part. If you’d like to make an exchange or need help with the return process, our customer support team is always here to assist you. How do I change my shipping address? If you need to update your shipping address, please reach out to our customer support team as soon as possible after placing your order. Once an order has been processed or shipped, address changes may no longer be possible. If your order hasn’t been dispatched yet, we’ll do our best to update the address for you. To avoid delays or delivery issues, please make sure all shipping details are entered correctly at checkout. How do I track the status of my order? Tracking your order is quick and easy. Once your package has been shipped, you’ll receive a confirmation email with your tracking number and a direct link to the carrier’s tracking page. Simply click the link or enter your tracking number on the carrier’s website to view real-time updates and the estimated delivery date. If you haven’t received your tracking email or need any assistance, our customer support team is always ready to help. How do I receive customer support? Getting customer support is simple and convenient. You can reach us by email or through the contact form on our website—the quickest ways to get in touch. Our team typically responds within 24–48 hours on business days. If you prefer to speak with someone directly, you can call our customer service line for immediate assistance. For quick answers to common questions, be sure to visit our FAQ page. We’re here to help with anything you need! What do I do if I entered an incorrect shipping address? If you notice that you entered an incorrect shipping address, please contact our customer support team right away. If your order hasn’t been shipped yet, we’ll do everything we can to update the address. However, once the package has been dispatched, we recommend reaching out to the shipping carrier to check if rerouting is possible. If the package cannot be retrieved, we may need to wait until it is returned to us before arranging a reshipment or refund. To avoid delays or delivery issues, please double-check your shipping details during checkout. Do you ship to my country? We proudly offer international shipping to many countries around the world. To check if we deliver to your location, simply proceed to checkout and enter your address details. If your country appears in the dropdown menu, shipping is available. Please keep in mind that delivery times and shipping costs may vary depending on your region. Some countries may also require customs duties or import taxes, which are the responsibility of the customer. If you have any additional questions, our customer support team is always here to help. Will my items come in one package? We aim to ship all items together in one package whenever possible for your convenience. However, if your order includes multiple products that are stored in different warehouses or vary in size, they may be shipped separately. In such cases, you will receive individual tracking numbers for each shipment so you can follow their delivery status. Rest assured, all items will be delivered to you as quickly as possible. If you have any questions or concerns, our customer support team is always ready to help.
